Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Returns are applicable only for defective or wrong products.

An unboxing video is mandatory to be eligible for any return request. The video must clearly show the package being opened and the issue observed.

In certain exceptional cases, if a return request is approved at our sole discretion, the original shipping charges and any applicable return shipping charges will be deducted from the refund amount.

How to Start a Return

To start a return, you can contact us at rillohut@gmail.com.

Please note that returns will need to be sent to the following address:

G205, Bhimnagar, Moshi – 412105

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at rillohut@gmail.com.

Damages and Issues

Please inspect your order immediately upon delivery.

Any issue regarding a defective, damaged, missing, or incorrect product must be reported to our customer support within 7 days of the delivery date. Requests received after 7 days of delivery will not be eligible for return, replacement, or refund.

Please contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

An unboxing video is compulsory for verification. Claims submitted without a complete unboxing video may be rejected.

If your complaint is approved, the defective or incorrect product must first be returned to us.

After receiving and inspecting the returned product, we will dispatch a replacement product. Replacement products will only be shipped after successful verification of the returned item.

Product Colour Availability

While we always try to dispatch the colour selected by the customer, in rare cases the selected colour may become unavailable due to stock limitations.

In such situations, we reserve the right to dispatch another available colour of the same product. By placing an order, the customer agrees to accept the available colour, and such orders shall not be eligible for return, exchange, or refund solely due to colour variation caused by stock unavailability.

Non-Refundable & Non-Reattempt Conditions

Prepaid Orders

If a prepaid order is returned due to the customer being unavailable or refusing to accept the delivery, the amount will not be refunded, and the product will not be dispatched again.

Partial COD Orders

In case of Partial Cash on Delivery orders, the advance amount paid (which covers shipping and processing costs) is strictly non-refundable if the customer is unavailable or refuses to accept the order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund is approved or not.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

In any case where a monetary refund is not applicable, and the complaint is found to be genuine after verification, the customer may choose either:

• A replacement product (after receiving and verifying the returned product), or
• Another product available on our website of the same value, or
• A higher-value product by paying only the price difference.

Cash refunds will not be provided in such cases.

If more than 15 business days have passed since we've approved your return, please contact us at rillohut@gmail.com.

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Shipping Policy

1. Accurate Address Information

Ensure accurate delivery by providing the correct shipping address during the order placement process.

2. Timely Order Processing

Orders are typically processed within 2 business working days following successful order placement.

3. Estimated Delivery Time

Expect your order to be delivered within 7–8 working days from the date of processing.

4. Product Availability & Colour Selection

While we make every effort to dispatch the exact colour selected by the customer, certain colours may occasionally become unavailable due to stock limitations.

In such cases, we reserve the right to ship another available colour of the same product. Orders will not be cancelled, refunded, exchanged, or returned solely because the selected colour was unavailable.

5. Refund for Delays

In the event of delays exceeding 15 days, refunds may be issued depending on the circumstances. Contact our customer support for assistance.

6. Order Tracking

Stay informed about your order's status by using our tracking page or directly visiting our shipping partner's tracking page. Use the provided Order ID or Tracking ID for accurate updates.

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Note

We strive to provide a seamless shopping experience, and your satisfaction is our priority.

Feel free to reach out to our customer support for any further assistance.

Email: rillohut@gmail.com

Phone: +91 9404174742