Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Returns are applicable only for defective or wrong products.

An unboxing video is mandatory to be eligible for any return request. The video must clearly show the package being opened and the issue observed.

In certain exceptional cases, if a return request is approved at our sole discretion, the original shipping charges and any applicable return shipping charges will be deducted from the refund amount.

How to Start a Return

To start a return, you can contact us at rillohutsupport@gmail.com.

Please note that returns will need to be sent to the following address:

G205, Bhimnagar, Moshi – 412105

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at rillohutsupport@gmail.com.

Damages and Issues

Please inspect your order immediately upon delivery.

Any issue regarding a defective, damaged, missing, or incorrect product must be reported to our customer support within 7 days of the delivery date. Requests received after 7 days of delivery will not be eligible for return, replacement, or refund.

Please contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

An unboxing video is compulsory for verification. Claims submitted without a complete unboxing video may be rejected.

If your complaint is approved, the defective or incorrect product must first be returned to us.

After receiving and inspecting the returned product, we will dispatch a replacement product. Replacement products will only be shipped after successful verification of the returned item.

Product Colour Availability

While we always try to dispatch the colour selected by the customer, in rare cases the selected colour may become unavailable due to stock limitations.

In such situations, we reserve the right to dispatch another available colour of the same product. By placing an order, the customer agrees to accept the available colour, and such orders shall not be eligible for return, exchange, or refund solely due to colour variation caused by stock unavailability.

Non-Refundable & Non-Reattempt Conditions

Prepaid Orders

If a prepaid order is returned to us due to customer unavailability, refusal to accept delivery, incorrect/incomplete address, repeated unsuccessful delivery attempts, or any other delivery-related reason, the order will be treated as Return to Origin (RTO). In such cases, the amount paid is non-refundable, as it covers order processing, forward shipping, return shipping, and other applicable costs.

However, Rillohut reserves the right to cancel an order and issue an appropriate refund if, before dispatch or during fulfilment, we determine that delivery cannot be completed due to courier limitations, missing or incorrect customer information, product availability, or other genuine operational difficulties.

Partial COD Orders

For Partial Cash on Delivery orders, the advance amount paid towards shipping and processing costs is non-refundable if the order is returned to us due to customer unavailability, refusal to accept delivery, incorrect/incomplete address, repeated unsuccessful delivery attempts, or any other delivery-related reason.

However, Rillohut reserves the right to cancel an order and issue an appropriate refund of the advance amount if delivery cannot be completed due to courier limitations, missing or incorrect customer information, product availability, or other genuine operational difficulties identified before dispatch.

Cash on Delivery (COD) Orders

COD orders are subject to order confirmation and verification. We reserve the right to cancel a COD order if the customer does not respond to our confirmation attempts or if the order is identified as having a high RTO risk based on our internal verification process.

If a COD order is cancelled due to unsuccessful verification or identified RTO risk, no compensation or claim can be made against Rillohut for such cancellation.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund is approved or not.

If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

In any case where a monetary refund is not applicable, and the complaint is found to be genuine after verification, the customer may choose either:

• A replacement product (after receiving and verifying the returned product), or
• Another product available on our website of the same value, or
• A higher-value product by paying only the price difference.

Cash refunds will not be provided in such cases.

If more than 15 business days have passed since we've approved your return, please contact us at rillohutsupport@gmail.com.

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Shipping Policy

1. Accurate Address Information

Ensure accurate delivery by providing the correct shipping address during the order placement process.

2. Timely Order Processing

Orders are generally processed and dispatched within 2–5 business days after successful order placement. Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within 4–8 business days, depending on the delivery location and courier service availability.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, product availability, production or fulfilment delays, or other circumstances beyond our control.

Once your order has been dispatched, you will receive tracking details to monitor the shipment.

4. Product Availability & Color Selection

While we make every effort to dispatch the exact colour selected by the customer, certain colors may occasionally become unavailable due to stock limitations.

In such cases, we reserve the right to ship another available colour of the same product. Orders will not be cancelled, refunded, exchanged, or returned solely because the selected color was unavailable.

5. Refund for Delays

If your order is significantly delayed beyond the estimated delivery period, please contact our customer support team. We will check the shipment status with the courier and assist you with the appropriate resolution.

6. Order Tracking

Stay informed about your order's status by using our tracking page or directly visiting our shipping partner's tracking page. Use the provided Order ID or Tracking ID for accurate updates.

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Note

We strive to provide a seamless shopping experience, and your satisfaction is our priority.

Feel free to reach out to our customer support for any further assistance.

Email: rillohutsupport@gmail.com

Phone: +91 8208942302